Support

Via Fortis Support

Need help with Via Fortis? Email support with what happened, what you expected, and the device you were using.

Contact

Email: [email protected]
We aim to respond within 1-2 business days.

What to include in your message

A short description of the issue
What you were trying to do
Your device (if relevant)
App version (if visible)
Screenshots (if helpful)

Subscriptions

iPhone subscriptions, billing, refunds, and cancellations are managed through Apple. Open the App Store account page on your iPhone to review or change a subscription.

Restore Purchases

If Pro does not appear after subscribing, make sure you are signed in with the same Apple ID and use the restore purchase option in the app.

Account & Data

You can delete your account from the app menu. Your training data belongs to you; see the Privacy Policy for details on storage, deletion, and export handling.

iPhone & Web App

Via Fortis is an iPhone app. Android users can use the web app for the free tracking experience at app.viafortistraining.com.